How we collect, use, store, and protect your personal data — clearly stated, no legalese maze.
This Privacy Policy ("Policy") describes how menu888 ("menu888", "we", "us", "our") collects, uses, discloses, and safeguards personal data obtained from users ("you", "Player") who access or use the menu888 online gaming platform at menu888.club and all associated services (collectively, the "Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.
1.1 menu888 is committed to protecting the privacy of its players. This Policy applies to all personal data collected through the Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and promotional participation.
1.2 menu888 processes personal data in accordance with applicable data protection legislation, including the Personal Data Protection Act 2010 (PDPA) of Malaysia and any other applicable laws governing the jurisdictions from which players access the Platform.
1.3 For the purposes of this Policy, "personal data" means any information that relates to an identified or identifiable individual, including but not limited to your name, contact details, identification documents, financial information, and device and usage data.
menu888 collects personal data in the following categories:
| Category | Data Elements | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government-issued ID number | Registration; KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration; account settings |
| Financial Data | Payment method details (e-wallet IDs, bank account details), transaction history, deposit and withdrawal records | Deposits; withdrawals; financial verification |
| Gaming Activity Data | Game session logs, bet amounts, win/loss records, promotion participation history | Platform activity |
| Technical Data | IP address, device type and model, operating system, browser type and version, session timestamps | Automatic collection on Platform access |
| Communications Data | Records of live chat, email, and support ticket interactions | Customer support |
| Verification Documents | Copies of identity documents, proof of address, and payment method ownership documents | KYC and AML verification processes |
menu888 uses your personal data for the following purposes:
To register and maintain your menu888 account, verify your identity, process deposits and withdrawals, and provide access to the Platform's gaming services. This processing is necessary for the performance of our contract with you.
To comply with anti-money-laundering (AML) obligations, responsible gaming requirements, age verification duties, and other legal and regulatory requirements applicable to the operation of an online gaming platform. This includes filing reports with relevant authorities where required by law.
To detect and investigate suspicious activity, prevent unauthorised access to accounts, identify and act against prohibited conduct as defined in our Terms and Conditions, and maintain the integrity of the Platform and its financial systems.
To respond to your support enquiries, resolve disputes, and improve the quality of our customer service. Support interaction records are retained for the purposes of quality assurance and dispute resolution.
To send you promotional offers, bonus notifications, and updates about menu888 products and services, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by updating your notification preferences in account settings or by contacting support.
To analyse aggregate usage patterns, optimise Platform performance, identify and resolve technical issues, and improve the overall player experience. Data used for this purpose is processed in aggregated or anonymised form where possible.
menu888 processes your personal data on the following legal bases under applicable data protection law:
5.1 menu888 does not sell your personal data to third parties. We may share your personal data with the following categories of recipient strictly on a need-to-know basis:
5.2 All third parties with whom menu888 shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose beyond the specific purpose for which it was shared.
6.1 menu888 uses cookies and similar tracking technologies (including web beacons and local storage objects) on the Platform. Cookies are small data files placed on your device that help us deliver and improve the Platform experience.
6.2 The cookies used on the menu888 Platform fall into the following categories:
6.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform.
7.1 menu888 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.
7.2 Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with AML and financial record-keeping obligations applicable to online gaming operators.
7.3 Data that is no longer required for any lawful purpose will be securely deleted or anonymised. Where anonymisation is not technically feasible, data will be stored in a form that prevents identification of individuals.
8.1 menu888 implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
8.2 Despite these measures, no transmission or storage system is completely secure. In the event of a data breach that is likely to result in a risk to your rights, menu888 will notify you and relevant regulatory authorities in accordance with applicable law.
Subject to applicable law, you have the following rights in respect of your personal data held by menu888:
To exercise any of these rights, contact the menu888 support team via live chat or email at [email protected]. We will respond within 30 days of receiving a valid request. Note that exercising certain rights may affect your ability to use the Platform.
10.1 The menu888 Platform may contain links or references to third-party websites or services. This Policy does not apply to those external websites. menu888 is not responsible for the privacy practices of any third party, and we encourage you to review the privacy policies of any third-party services you access.
11.1 The menu888 Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If menu888 becomes aware that personal data has been collected from a minor, such data will be deleted promptly and the associated account will be closed. If you believe a minor has accessed or registered on the Platform, please contact our support team immediately.
12.1 menu888 reserves the right to update this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material, registered users will be notified by email. Continued use of the Platform after the effective date of any updated Policy constitutes acceptance of the revised terms.
12.2 We recommend that you review this Policy periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by menu888, please contact us through the following channels:
All data-related requests will be handled in accordance with applicable data protection law. We may require you to verify your identity before processing any request relating to your personal data.
The practical measures behind our data protection commitment
Every connection between your browser and menu888 is encrypted with 256-bit TLS. Your login credentials, payment details, and personal data are protected in transit — including on public WiFi in Pavilion KL or IOI City Mall.
Employee access to player personal data is governed by role-based controls on a strict need-to-know basis. No member of the menu888 team can access your payment details beyond what is required for their specific operational function.
menu888 processes Malaysian players' personal data in alignment with the Personal Data Protection Act 2010 (PDPA). We collect only the data we need, use it only for stated purposes, and retain it only as long as legally required.
menu888 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Data shared with third parties (game providers, payment processors) is limited strictly to what is necessary for service delivery.
Access, rectification, erasure, and portability requests are handled within 30 days. You can opt out of marketing communications at any time through your account settings without any impact on your ability to use the Platform.
The menu888 Platform undergoes regular security assessments and penetration testing. Identified vulnerabilities are resolved on a priority basis. Our security posture is not a one-time exercise — it is an ongoing operational commitment.
Our support team is available 24/7 to answer data privacy questions or process your data rights requests. Sign in to manage your account and privacy settings directly.
⚠️ Strictly 21+ only. Please gamble responsibly.